1. Scope

This Privacy Policy applies to information collected through quantricongno.com.vn, contact forms, email and direct communications relating to visitors’ consultation requests.

2. Information We May Collect

When a visitor submits a contact request or communicates directly with the website, the following information may be collected:

• Full name;
• Email address;
• Telephone number, if provided;
• Company name and employment information;
• Message content, subject and requested assistance;
• Other information voluntarily provided during the communication process.

The server may also automatically record basic technical information, such as the IP address, browser type, access time and requested pages. This information is used to operate and secure the website and to resolve technical issues.

3. Purposes for Using Information

Information may be used for the following purposes:

• Receiving and responding to visitors’ requests;
• Developing a preliminary understanding of needs relating to credit-risk management, receivables management or Trade Credit Insurance;
• Arranging a discussion or consultation where appropriate;
• Preparing information or an indicative quotation upon request;
• Maintaining the security and stability of the website;
• Complying with applicable legal obligations where necessary.

Contact information will not be used to send advertising or marketing communications without the recipient’s appropriate consent.

4. Legal Basis and Consent

By submitting a form or contacting the website directly, the visitor agrees to provide information so that the website may receive, process and respond to the request for the purposes described in this policy.

Visitors should avoid providing sensitive personal information or confidential business documents unless such information is genuinely necessary for the initial discussion.

5. Sharing Information with Third Parties

The website does not sell or exchange visitors’ personal information with third parties for commercial purposes.

To the extent necessary for the website to operate, information may be processed by supporting service providers, including:

• Website-hosting providers;
• Contact-form system providers;
• Email-service providers;
• Website technical-support or security providers, where necessary.

Information may also be disclosed to competent authorities in response to a lawful request or where disclosure is necessary to protect the lawful rights and interests of the relevant parties.

6. Retention Period

Information submitted through contact requests may be retained for up to 24 months from the most recent communication, except where:

• The person who provided the information requests earlier deletion;
• The information must be retained for a longer period to comply with legal obligations;
• The parties continue an advisory, transactional or business communication relationship.

7. Information Security

Appropriate technical and administrative measures are applied to reduce the risk of unauthorised access, loss, misuse or disclosure of information.

However, no method of transmitting or storing data over the Internet can guarantee absolute security. Visitors should consider whether it is necessary to send highly confidential documents through a form or email.

8. Cookies and Tracking Tools

The website does not currently use behavioural analytics, advertising or marketing-tracking tools such as Google Analytics or Meta Pixel.

The website and WordPress system may use certain essential technical cookies to maintain functionality, security and stable operation.

If analytics or marketing tools are implemented in the future, this policy will be updated and appropriate notification or consent mechanisms will be added where necessary.

9. Rights of Individuals Providing Information

Subject to applicable law, individuals who provide information may contact the website to:

• Request information about the personal data being processed;
• Request the correction or updating of inaccurate information;
• Withdraw consent where applicable;
• Request restriction of processing or deletion of information;
• Ask questions or raise concerns regarding data protection.

Certain requests may require identity verification before they can be processed, in order to protect information from unauthorised access.

10. Links to Third-Party Websites

The website may contain links to third-party information sources or websites. This policy does not govern how those websites collect or process information.
Visitors should review the privacy policy of each website before providing personal data.

11. Changes to This Policy

This Privacy Policy may be amended to reflect changes in the website’s operations, the technology used or applicable legal requirements. The latest version will be published on this page together with its update date.